1. The Service

1. Service. INTYGIO provides a cryptographic Digital Product Passport platform, accessible via the INTYGIO API and dashboard at intygio.com (the "Service"), enabling Customer to issue and manage cryptographically verifiable product passports designed to anchor to the EU Trusted List (LOTL/TSL).
2. Licence. Subject to these Terms and payment of applicable Fees, INTYGIO grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the Term for Customer's business purposes in connection with Customer's own products and services.
3. Restrictions. Customer must not, and must not permit any third party to:
   1. resell, sublicense, or make the Service available to third parties as a standalone product or service bureau;
   2. reverse engineer, decompile, disassemble, or attempt to extract source code or cryptographic key material from the Service;
   3. use the Service to build a product or service that competes with the Service;
   4. include Personal Data of consumers or end-users in Passport Payloads;
   5. use the Service to issue passports for products Customer does not have the legal right to certify;
   6. interfere with, disrupt, or attempt to probe the security of the Service or its infrastructure;
   7. use the Service in violation of any applicable law, regulation, or third-party rights.
4. Modifications. INTYGIO may modify or discontinue features of the Service. For material changes, INTYGIO will provide at least thirty (30) days' notice by email or in-dashboard notification. INTYGIO is not liable for modifications made to comply with applicable law or to address security vulnerabilities.
5. Third-Party Infrastructure. The Service relies on third-party providers including cloud infrastructure and EU-registered qualified trust service providers (QTSPs). INTYGIO is not liable for interruptions or changes to third-party services beyond its reasonable control, including changes to the EU Trust List, HSM availability, or QTSP policy changes.
6. Preview Features. INTYGIO may make beta or preview features available. These are provided as-is with no warranties and may be discontinued at any time without notice.

2. Account

1. Registration. Customer must provide accurate and complete information when registering. Only legal entities or individuals with authority to act on behalf of a legal entity may register a business account.
2. Account Security. Customer is responsible for all activity that occurs under its account, including actions by its authorised users. Customer must notify INTYGIO immediately at security@intygio.com upon becoming aware of any unauthorised access or compromise of API credentials.
3. Authorised Users. Customer may grant access to employees and contractors ("Authorised Users"). Customer is responsible for ensuring Authorised Users comply with these Terms.

3. Fees and Payment

1. Prepaid Credits. Access to production signing is purchased in advance as a credit balance ("Credits"). Credits are denominated in EUR, charged to Customer's payment method at the time of purchase, and consumed at the Proof Fee rate applicable at the time each signing event is processed. Enterprise Customers with a separate Order Form are billed as specified therein.
2. Proof Fee. The per-signing-event rate ("Proof Fee") is published at intygio.com/pricing or as agreed in an Order Form. INTYGIO measures signing events at the API layer; Credit consumption is available in real time in the dashboard.
3. Service Pause. If Customer's Credit balance reaches zero, signing API calls will be rejected until the balance is replenished. Read access — passport verification and retrieval — remains available. INTYGIO will notify Customer by email when the balance falls below a configurable threshold.
4. Auto-Recharge. Customer may enable automatic recharge, in which case INTYGIO will charge Customer's payment method to restore the Credit balance to a pre-set level when it falls below a pre-set threshold. Customer may disable auto-recharge in account settings at any time.
5. Fee Changes. INTYGIO will provide at least thirty (30) days' notice before increasing the Proof Fee or introducing new fees. Credits purchased before the effective date of a price change are consumed at the rate in effect at the time of purchase.
6. Non-Refundable. Except where required by applicable law, Credits are non-refundable and non-transferable. Credits for signing events successfully processed are consumed regardless of any subsequent changes to Customer's products or regulatory status.
7. Taxes. Fees are exclusive of VAT and any other applicable taxes. Customer is responsible for all taxes applicable to its purchase of Credits. If INTYGIO is required to collect taxes on Customer's behalf, INTYGIO will add them to the purchase amount.
8. Disputed Charges. Customer must raise any billing dispute in writing within thirty (30) days of the charge date. INTYGIO will investigate and respond within ten (10) business days. Disputes do not entitle Customer to a chargeback without INTYGIO's written agreement.

4. Acceptable Use

1. Customer must not use the Service:
   1. to issue product passports containing false, misleading, or fraudulent product data;
   2. to include Personal Data of consumers, end-users, or product owners in Passport Payloads;
   3. for products or industries listed on INTYGIO's Prohibited Categories list at intygio.com/legal/acceptable-use;
   4. in a manner that violates applicable product safety, environmental, trade, or export regulations;
   5. to test, probe, or scan INTYGIO's security systems without INTYGIO's prior written consent;
   6. to generate Proof volume primarily for the purpose of testing rate limits or billing systems without INTYGIO's prior written consent.
2. INTYGIO may immediately suspend access if INTYGIO reasonably believes Customer is in material breach of this Section 4, pending investigation. INTYGIO will notify Customer of the suspension and the reason as soon as reasonably practicable.

5. Customer Data and Passport Content

1. Ownership. As between the parties, Customer retains all rights in the product data and other content it submits to the Service ("Customer Data").
2. Content Responsibility. Customer is solely responsible for the accuracy, completeness, and regulatory compliance of all data submitted in Passport Payloads. INTYGIO provides a cryptographic signing service: it signs what Customer submits and does not review, validate, or verify the accuracy, completeness, or regulatory compliance of Passport Payload content.
3. Format and Content Responsibility. INTYGIO is responsible for ensuring that the technical format and structure of issued product passports conforms to the applicable technical standards at the time of issuance. Customer is solely responsible for the accuracy, completeness, and regulatory compliance of the underlying product data submitted in Passport Payloads. INTYGIO does not warrant that product passports will satisfy the requirements of any specific regulation — including ESPR, the EU Battery Regulation, or any national implementing legislation — or that they will be accepted by any specific regulator, customs authority, supply chain participant, or third-party verifier. Customer bears sole responsibility for ensuring its use of the Service meets its applicable regulatory obligations.
4. Licence to Operate. Customer grants INTYGIO a limited, non-exclusive licence to process Customer Data solely to provide the Service as described in these Terms.
5. Anonymised Data. INTYGIO may compile and use anonymised, aggregated usage data that does not identify Customer or any individual to improve the Service, develop new features, and publish industry benchmarks.
6. Verification Analytics. INTYGIO may provide Customer with analytics derived from verification requests relating to Customer's own passports. Verification requests are generated by third parties presenting a product passport for verification and are not Customer Data. INTYGIO does not disclose to Customer any data relating to another customer's passports.

6. Intellectual Property

1. INTYGIO IP. INTYGIO and its licensors retain all intellectual property rights in the Service, API, platform, cryptographic infrastructure, documentation, and all improvements and derivatives thereof. No rights are granted to Customer except the limited access licence in Section 1.2.
2. Customer IP. Customer retains all intellectual property rights in Customer Data.
3. Feedback. If Customer provides suggestions, ideas, or feedback regarding the Service ("Feedback"), INTYGIO may use the Feedback without restriction or any obligation to Customer.
4. Marks. Neither party may use the other party's name, logo, or trademarks in any marketing or public communication without prior written consent, except that INTYGIO may identify Customer as a customer in investor and regulatory disclosures.

7. Confidentiality

1. Each party agrees to keep confidential all non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure ("Confidential Information").
2. The Recipient may disclose Confidential Information to employees, contractors, and advisers with a need to know, provided they are bound by obligations at least as protective as this Section. The Recipient must promptly notify the Discloser of any unauthorised disclosure.
3. Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the Recipient; (b) the Recipient independently developed without reference to the Discloser's Confidential Information; (c) the Recipient lawfully received from a third party without restriction; or (d) the Recipient is required to disclose by law or court order, provided it gives reasonable prior written notice to the Discloser.
4. Individually negotiated pricing, INTYGIO's technical architecture, and the specific terms of any order form or enterprise agreement are Confidential Information regardless of marking. Publicly published pricing at intygio.com/pricing is not Confidential Information.

8. Warranties and Disclaimers

1. Mutual Warranties. Each party warrants that it has full legal authority to enter into and perform these Terms.
2. Customer Warranties. Customer warrants that: (a) it has all necessary rights to submit Customer Data to the Service; (b) its use of the Service complies with all applicable laws and regulations; and (c) Passport Payloads do not contain Personal Data.
3. Disclaimer. To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available." INTYGIO expressly disclaims all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement. INTYGIO does not warrant that: (a) the Service will be uninterrupted, error-free, or available at any specific time; (b) defects will be corrected; (c) the Service is free from harmful components; or (d) product passports will be accepted by any particular authority, verifier, or counterparty.

9. Limitation of Liability

1. Exclusion of Indirect Damages. To the maximum extent permitted by applicable law, neither party shall be liable to the other for any indirect, consequential, special, incidental, reliance, or punitive damages arising out of or related to these Terms, including loss of revenue, loss of profits, loss of business opportunities, loss of data, or loss of goodwill — even if the party has been advised of the possibility of such damages and even if a limited remedy fails of its essential purpose.
2. Aggregate Liability Cap. INTYGIO's total aggregate liability for all claims arising out of or related to these Terms — regardless of the legal theory or form of action — is limited to the total Fees paid by Customer to INTYGIO during the twelve (12) calendar months immediately preceding the first event giving rise to liability, or EUR 2,000, whichever is greater.
3. Excluded Claims. Sections 9.1 and 9.2 do not limit liability for: (a) death or personal injury caused by a party's gross negligence; (b) fraud or fraudulent misrepresentation; (c) INTYGIO's IP indemnification obligations under Section 10.2; or (d) any liability that cannot be excluded or limited under applicable law. Customer's aggregate indemnification liability under Section 10.1 is subject to the cap in Section 9.2, except where the claim arises from Customer's fraud, wilful misconduct, or gross negligence.
4. Allocation of Risk. The parties acknowledge that the limitations of liability in this Section 9 reflect a reasonable allocation of risk and are an essential basis of the bargain between the parties. INTYGIO would not have entered into these Terms on the commercial terms offered without these limitations.

10. Indemnification

1. By Customer. Customer shall indemnify, defend, and hold harmless INTYGIO, its affiliates, officers, directors, employees, and agents from and against any third-party claims, losses, damages, and expenses (including reasonable legal fees) arising from or related to: (a) Customer's use of the Service in breach of these Terms; (b) the content, accuracy, or regulatory compliance of Customer's Passport Payloads or Customer Data; (c) Customer's violation of any applicable law or regulation; or (d) any claim that Customer's products or product data infringe or misappropriate any third-party rights.
2. By INTYGIO. INTYGIO shall indemnify, defend, and hold harmless Customer from and against any third-party claims alleging that the Service, as provided by INTYGIO and used by Customer in accordance with these Terms, infringes a third party's intellectual property rights. This obligation does not apply if the claim arises from Customer's modifications to the Service, combination of the Service with third-party materials, or use of the Service outside the scope of these Terms.
3. Procedure. The indemnified party must: (a) promptly notify the indemnifying party of the claim in writing; (b) give the indemnifying party sole control of the defence and settlement (provided no settlement imposes obligations on the indemnified party without its consent); and (c) provide reasonable cooperation at the indemnifying party's expense.

11. Term and Termination

1. Term. These Terms commence on the date of account activation and continue until terminated in accordance with this Section.
2. Termination for Convenience. Either party may terminate these Terms on thirty (30) days' written notice. Customer may also terminate immediately by closing its account via the INTYGIO dashboard; such closure takes effect immediately and Customer remains liable for all Fees accrued up to and including the date of closure.
3. Termination for Cause. Either party may terminate these Terms immediately on written notice if the other party materially breaches these Terms and, where the breach is capable of remedy, fails to remedy it within ten (10) days of receiving written notice specifying the breach in reasonable detail.
4. Suspension and Immediate Termination by INTYGIO. INTYGIO may immediately suspend or terminate Customer's access without prior notice if: (a) Customer's Fees are overdue by more than thirty (30) days after INTYGIO has provided seven (7) days' written notice; (b) INTYGIO reasonably believes Customer is in material breach of Section 4 (Acceptable Use); (c) continued access poses a security or legal risk to INTYGIO or third parties; or (d) INTYGIO is required to do so by applicable law or regulatory authority.
5. Effect of Termination. On termination: (a) Customer's access to the Service ceases immediately; (b) previously issued product passports remain cryptographically valid to the extent permitted by the underlying PKI infrastructure — termination does not revoke issued passports; (c) Customer remains liable for all Fees accrued up to and including the termination date; (d) Customer may export its issued passport records and usage history from the dashboard at any time prior to account closure; (e) each party returns or destroys the other's Confidential Information upon request; (f) data deletion is governed by the applicable DPA.
6. Survival. The following provisions survive termination: Section 3 (outstanding Fees), Section 5.2–5.3 (content responsibility and no compliance warranty), Section 6 (IP), Section 7 (Confidentiality), Section 8.3 (Disclaimer), Section 9 (Limitation of Liability), Section 10 (Indemnification), Section 11.5 (Effect of Termination), and Section 12 (General).

12. General

1. Governing Law. These Terms are governed by the laws of Sweden, without reference to its conflict of laws principles.
2. Jurisdiction. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Stockholm, Sweden.
3. Notices. Notices under these Terms must be in writing and delivered by email. Notices to INTYGIO must be sent to legal@intygio.com. Notices to Customer are sent to the email address registered in the Customer's account. Notices are deemed received twenty-four (24) hours after sending unless a delivery failure notification is received.
4. Assignment. Customer may not assign or transfer these Terms, or any rights or obligations under them, without INTYGIO's prior written consent. INTYGIO may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets on thirty (30) days' written notice to Customer.
5. Force Majeure. Neither party is liable for delay or failure to perform obligations under these Terms due to causes beyond its reasonable control, including natural disasters, government action, Internet or infrastructure outages, or failure of third-party services. The affected party must notify the other promptly and use reasonable efforts to resume performance.
6. No Agency. The parties are independent contractors. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between the parties.
7. Entire Agreement. These Terms, together with the applicable DPA and any order forms or individually negotiated agreements, constitute the entire agreement between the parties regarding the Service and supersede all prior representations, agreements, and understandings.
8. Order of Precedence. In the event of conflict: (1) an individually negotiated enterprise agreement or order form prevails over these Terms; (2) the applicable DPA prevails over these Terms with respect to data protection matters; (3) these Terms govern all remaining matters.
9. Amendments. INTYGIO may update these Terms by providing thirty (30) days' notice by email or in-dashboard notification. Continued use of the Service after the effective date constitutes acceptance. Customers with individually negotiated enterprise agreements require mutual written consent for amendments to those agreements.
10. Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
11. No Waiver. Failure by either party to enforce any provision of these Terms is not a waiver of the right to enforce that provision in the future.
12. Language. These Terms are written in English. In the event of any discrepancy between a translation and the English original, the English version prevails.

13. Definitions